Refund policy

Returns & Exchanges Eligibility:

Full Priced Items: Eligible for store credit, or refund.
Final Sale Items: Cannot be returned.
You can return items for store credit or refund within 30 days from the delivery date, provided they are unused, unwashed, and in their original packaging with tags intact. Please inspect your items before returning them, as we cannot accept products that are damaged.
Please note that print placement and pattern variations are a natural part of the fabric printing process, making each piece unique - these are not considered faults. If your items arrive faulty or defective, contact us immediately with photos at info@shorelyau.com

Are returns / exchanges free?

Return shipping fees for change of mind is the customer’s responsibility and non-refundable. Please keep your tracking details, as Shorely is not liable for returns lost in transit. If there’s an issue with your order, contact us with photographic evidence, and we will investigate.

How do I get a refund?

Refunds are available for full-priced items or items purchased with a discount code applied at checkout. Refunds will be processed to the original payment method, please allow up to 5-7 business days for it to process.

What if I receive an incorrect or faulty item?

If you receive an incorrect or faulty item, contact us immediately with photos of the issue. Do not return the item before contacting us, as we are unable to reimburse return fees if you haven't informed us first. Email us at info@shorelyau.com

What if I return a dirty or damaged item?

Items that are dirty or damaged upon return will not be accepted. 

Consumer Rights

Under Australian Consumer Law, you are entitled to a refund or replacement for faulty products or those that do not meet consumer guarantees. Please contact us within 30 days of receipt if you need a return, refund, or replacement.

Processing Time

Once we receive your return, we will process it and notify you by email. This process usually takes 5-7 business days.